Toll Free 1-800-876-6762 Local: 303-567-4987

Colorado's Destination Bead Store

Customer Service

PLEASE READ THESE INSTRUCTIONS CAREFULLY BEFORE ORDERING!
    By using our website you agree to the terms and conditions listed below.

 

PLEASE NOTE: THE PRODUCTS SOLD ON THIS WEBSITE AND IN STORE ARE NOT INTENDED FOR USE BY ANYONE UNDER THE AGE OF 13. 

 

MINIMUM ORDER:

There is no minimum order

 

BUSINESS DISCOUNT:

 

We offer a discount of 15% off our entire stock to businesses/people with a valid state resale/wholesaler license. You must mail, fax or email as an attachment a current copy of this license to us and have received a confirmation email before you will receive this discount. This offer is good in all 50 States and U.S. territories only. If the license expires the discount will be rescinded until a new valid copy is received. You must be logged in to your account, and the discount is applied to the total of your cart. This discount works in conjunction with our quantity discount pricing.  Please note if we do not receive/verify your license before you order, we will not be able to issue the discount retroactively.

 

 

SHIPPING AND HANDLING:

 

For DOMESTIC U.S. orders we offer three levels of  USPS service to choose from (all fees are a flat rate):

 

First Class (Usually arrives in 4-7 business days):     $5.00

 

Priority (Usually arrives in 2-3 business days):           $8.00

 

Express Mail (Arrives in 1-2 business days, order must be received before Noon MST to receive same day shipment):                                                             $24.00


For Domestic U.S. orders over $100 - USPS First class or PRIORITY service is FREE.

 


We provide a tracking number via email most packages that we ship but we DO NOT insure any packages.


 

For INTERNATIONAL orders we offer First Class International Postal service for $17.00


Please be advised that unlike domestic orders, International shipments CANNOT be tracked/insured. Occasionally shipments can get "stuck" in customs and take weeks to arrive. We cannot guarantee or insure that any International shipment will arrive on time, or at all. When you order Internationally, it is AT YOUR OWN RISK. We will provide proof of shipment and a parcel number via email. 

                


 

ORDER PROCESSING AND SHIPMENT:

Most orders placed before 12pm MST between Monday and Friday will ship that day. Occasionally orders may be delayed due to business volume/weather/or other circumstances. Orders received on weekends or holidays will be shipped the next business day.

 

FREE SHIPPING PROMOTION:

During any free shipping promotion, Ornamental Beads will ship your orders free of charge. Ornamental Beads reserves the right to choose the method of shipping. This offer does NOT apply to international orders.

 

VARIATIONS IN STOCK:

Items may vary in finish and color from their appearance on our website. Each Item's photograph is an approximation of what will be received if ordered. This is due to the fact that dye lots and plating finishes can vary each and every time during the manufacturing process. If you need exact colors or finishes we recommend contacting us and/or ordering samples first.

 

PUBLISHED PRICES MAY CHANGE WITHOUT NOTICE:

Occasionally we must raise our prices on certain items as our costs increase. We also enjoy lowering our prices when we can.

 

 RETURNS:

Sorry, no returns on chain or cord cut to lengths shorter than 10 feet. All other items may be returned to us in ORIGINAL unused condition within 30 DAYS from the date of purchase for a refund or credit.

 

 

CLAIMS FOR DAMAGE DURING TRANSIT:

 

Please contact the US Postal Service at 1-800-ASK-USPS.

 

COLORADO RESIDENTS ONLY:

We are required to collect 2.9% Colorado State from those who do not have a Colorado State Sales Tax License and reside within the state of Colorado.

 

BUSINESS HOURS:

Our business hours are from 10 AM to 6 PM MST Monday through Friday

Saturday 10AM to 4 PM and Sunday Noon to 4 PM.

If you call before or after our regular hours you may leave a message with our voice messaging service and we'll return your call. You may fax your order or request information 24 hours a day, 7 days a week at 1-303-567-4245.

 

VISIT OUR STORE:

We are located in Denver just off of I-70 and Harlan (30 minutes from Denver International Airport). If you live in or are visiting Colorado, we'd love to have you visit us. Call us for easy directions. If you wish to take a purchase with you, we will need a photocopy of your state sales tax license. Otherwise, we are required to collect 7.6% Colorado State & local sales taxes on your purchase. Showroom hours are the same as our regular business hours. Please allow time for checking out.

 

 

 

DO YOUR OWN TESTING:

We cannot be responsible for a material's suitability for a particular application. Most glass bead coatings are stable and durable, but generally are of unknown chemistry and age, and should be approached accordingly. Therefore we urge you to do your own testing where coated materials, as well as acetates (sequins) or other plastics, might be subjected to washing, dry cleaning, or sun exposure. Also not all cements or adhesives are suitable for some applications, particularly foil or mirror backed imitation stones.

 

 

STOCK LIMITATIONS:

We specialize in stocking items that are rare and unusual and therefore limited in quantity. For this reason, there will always be items in our inventory which may sell out.  Also, contemporary beads are produced in relatively limited editions, depending on market demand. From batch to batch even the "same" bead is likely to vary in color tone.  Keep this in mind when planning your productions.

 

 

SAMPLES:

We know there are times when it is difficult to visualize exactly what an item looks like. Although we describe and photograph our merchandise as concisely as possible, you may wish to see the actual piece. If a particular color tone, texture, finish, etc. is critical to your project, we recommend you order samples before ordering in quantity. This can save you the cost of returning unsuitable merchandise and allow you to compare items for compatibility. Samples & Sample cards are not returnable or refundable.